If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Jerrys Artist Outlet within 3 days from date of dispatch of goods.
Email details of your claim to our Customer Service Department. The following options will then be made available:
- Replacement: If possible, a replacement will be sent, subject to availability.
- Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
- Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).
Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.