SHIPPING & RETURNS
WE ONLY SHIP WITHIN 20 MILES OF THE NEW YORK METROPOLITAN AREA.
All our items are Warehouse packed for safe delivery. We ship all products by UPS Ground Standard Service unless otherwise directed. This usually takes between 7 to 10 working days depending on the delivery service in the destination area. We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
Shipments of certain stocked art materials will be made by truck and will be billed an additional charge. These art materials include: paper and kraft rolls (500 and 1000 ft rolls), stretched canvas 30″ × 36″ and larger, linoleum, rolls. Any combination of clay, plaster, sand, and molding material totaling 50 lbs or more. Cases of foamboard. Some stocked furniture and easels will be shipped by truck and customers will be billed an additional cost.
Items that are oversized/overweight incur an additional shipping charge of $50.
Truck shipment incur an additional charge of $110 with delivery to your curb or dock only. Delivery drivers will not move items up or down stairs or to a specific location in your building. Un-crating and disposal of packaging materials is the responsibility of recipient. Questions? Call (973) 669-0995.
If you require additional shipping options you must choose from the following options on the main products page:
Inside Delivery – Merchandise is brought in from the curb to a ground level location for an additional charge of $25.
Lift Gate – Merchandise is unloaded off truck via equipment resembling an elevator for an additional $35. If you do not request this piece of equipment you will need personnel to off-load the merchandise.
Sidewalk Delivery – Default delivery method. The recipient is responsible for off-loading and moving the merchandise from truck to its desired location.
All Freight carriers establish their own rates for delivery, we will always ship your order utilizing the most economical carrier based on service, price and availability to your area. A physical address and a phone number are required for delivery. We will not deliver to a P.O. Box Address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.